Client Success Manager
Quick Apply Full-time 1 hour ago Full Job Description Our Client Success Managers are responsible for developing client relationships that promote retention, loyalty, and growth.
The Blue Ocean Brain Client Success team is highly attuned to each client's unique needs, delivering concierge level service.
To have what it takes, you will need positive energy, enthusiasm, and motivation to deliver to the highest standards.
You will be independent and able to creatively respond to any client need.
You will be the BOB expert and go-to resource for your clients.
You will need to immerse yourself in the eLearning world and have a comprehensive understanding of our products and offerings, as well as the overall competitive landscape.
This role is based in Richmond, VA and will report directly to the Director of Client Success.
Blue Ocean Brain has been recognized by Inc.
Magazine as one of the fastest-growing private companies in the U.
S.
! Come GROW with us! What You'll Do:
Onboard new clients seamlessly and help bring their vision to life.
Manage all aspects of the Blue Ocean Brain implementation process.
Be the expert for your client, understand and address their specific learning needs.
Serve as a liaison between the Content Development and IT teams and tailor Blue Ocean Brain to align with client expectations.
Create client connections, collaborate with clients to promote strong learner engagement.
Ensure client is maximizing all the functionalities of Blue Ocean Brain.
Drive retention and growth among our valued clients by understanding their business needs and helping them succeed.
Identify opportunities for clients to act as Blue Ocean Brain advocates and promoters.
Collaborate closely with Business Development team in support of clients, renewals, and expansion opportunities.
Proactively identify and strategize ways to upsell Blue Ocean Brain.
What You'll Bring:
3
years of SaaS Client Success/Account Management experience BA/BS degree or equivalent experience preferred Ability to confidently engage with clients over the phone and via video Exceptional attention to detail, organization, and time management skills Solid understanding of technical applications including MS Office, HubSpot and Zoom Strong interpersonal skills, ability to communicate effectively and demonstrate initiative Ability to work independently and as part of a team in a changing environment About Blue Ocean Brain, an HSI company Grounded in neuroscience and proven modern learning methodologies, Blue Ocean Brain is a pioneering microlearning firm that combines collaborative consultation, award-winning content, and a scalable design solution to help companies of all sizes and industries develop a culture of continuous learning that aligns with and supports their strategic priorities.
Produced fresh 365 days a year, Blue Ocean Brain's interactive content and flexible user experience brings mission-critical material to the on-the-go learner in a way that fits easily into the flow of their workday - regardless of where they are in the world or in their career.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Blue Ocean Brain Client Success team is highly attuned to each client's unique needs, delivering concierge level service.
To have what it takes, you will need positive energy, enthusiasm, and motivation to deliver to the highest standards.
You will be independent and able to creatively respond to any client need.
You will be the BOB expert and go-to resource for your clients.
You will need to immerse yourself in the eLearning world and have a comprehensive understanding of our products and offerings, as well as the overall competitive landscape.
This role is based in Richmond, VA and will report directly to the Director of Client Success.
Blue Ocean Brain has been recognized by Inc.
Magazine as one of the fastest-growing private companies in the U.
S.
! Come GROW with us! What You'll Do:
Onboard new clients seamlessly and help bring their vision to life.
Manage all aspects of the Blue Ocean Brain implementation process.
Be the expert for your client, understand and address their specific learning needs.
Serve as a liaison between the Content Development and IT teams and tailor Blue Ocean Brain to align with client expectations.
Create client connections, collaborate with clients to promote strong learner engagement.
Ensure client is maximizing all the functionalities of Blue Ocean Brain.
Drive retention and growth among our valued clients by understanding their business needs and helping them succeed.
Identify opportunities for clients to act as Blue Ocean Brain advocates and promoters.
Collaborate closely with Business Development team in support of clients, renewals, and expansion opportunities.
Proactively identify and strategize ways to upsell Blue Ocean Brain.
What You'll Bring:
3
years of SaaS Client Success/Account Management experience BA/BS degree or equivalent experience preferred Ability to confidently engage with clients over the phone and via video Exceptional attention to detail, organization, and time management skills Solid understanding of technical applications including MS Office, HubSpot and Zoom Strong interpersonal skills, ability to communicate effectively and demonstrate initiative Ability to work independently and as part of a team in a changing environment About Blue Ocean Brain, an HSI company Grounded in neuroscience and proven modern learning methodologies, Blue Ocean Brain is a pioneering microlearning firm that combines collaborative consultation, award-winning content, and a scalable design solution to help companies of all sizes and industries develop a culture of continuous learning that aligns with and supports their strategic priorities.
Produced fresh 365 days a year, Blue Ocean Brain's interactive content and flexible user experience brings mission-critical material to the on-the-go learner in a way that fits easily into the flow of their workday - regardless of where they are in the world or in their career.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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