Member Relations Director
The Dominion Club The Dominion Club Glen Allen, VA Glen Allen, VA Full-time Full-time $55,000 - $60,000 a year $55,000 - $60,000 a year 19 hours ago 19 hours ago 19 hours ago The Dominion Club Club Description Located just outside Richmond, VA in Glen Allen, VA.
The Dominion Club is a Family -focused club with 18 holes of championship golf, an active Golf, Tennis and Social Calendar for the entire Family.
Sums up your new Role:
Curating and enhancing Member Experience and Member Growth by ensuring execution of programming and communications for Club.
Programming -Develop and ensure execution of relevant and engaging Member events and experiences specific to Member expectations Communications -Implement thorough and consistent strategy to best communicate through all channels, amplifying the Member story Member Management -Champion the engagement and retention strategy for overall Member journey
tracking and forecasting.
New Member Onboarding -Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name Recognition Day To Day Focus on both the quantitative (Member Growth) and qualitative (Member Experience) goals of the Club.
Lead Member Experience Team in executing Membership Experience strategic plan.
Create a club life experience according to brand standards.
Ensuring a vibrant and connected member community.
Focus on At-Risk Members and increased retention practices.
Communicate to employees and Members consistently and concisely via all channels.
Execute all Member Events and Programs with member and committee feedback.
Onboard/New Member Connect Steps.
Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position.
Create storytelling and content-focused communications All The Other Stuff We Do Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal.
Act with integrity.
Conduct ourselves professionally and respectfully.
Communicate effectively.
Work well under pressure, coordinating multiple tasks at any given time.
Solve problems, utilizing all available resources including regional and corporate staff.
Work safely and ensure others are too.
Attend meetings as required or requested.
Understand service recovery procedures for Member/Guests.
Notify GM and/or department head(s) of Member/Guest complaints.
Rectify by practicing service recovery as soon as possible.
Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs.
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.
About You Undergraduate degree preferred.
Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation.
Experience of 2 - 4 Years in Hospitality, Customer Relations, or Marketing & Communications.
Prefer experience in one or more of the following:
sales, relationship management, food & beverage operations, customer service, membership associations, and/or fundraising.
Prior experience in leading a team or project to a successful outcome is preferred.
Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel.
CRM/Jonas Job Type:
Full-time Pay:
$55,000.
00 - $60,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
Weekends as needed Work Location:
In person Located just outside Richmond, VA in Glen Allen, VA.
The Dominion Club is a Family -focused club with 18 holes of championship golf, an active Golf, Tennis and Social Calendar for the entire Family.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Dominion Club is a Family -focused club with 18 holes of championship golf, an active Golf, Tennis and Social Calendar for the entire Family.
Sums up your new Role:
Curating and enhancing Member Experience and Member Growth by ensuring execution of programming and communications for Club.
Programming -Develop and ensure execution of relevant and engaging Member events and experiences specific to Member expectations Communications -Implement thorough and consistent strategy to best communicate through all channels, amplifying the Member story Member Management -Champion the engagement and retention strategy for overall Member journey
tracking and forecasting.
New Member Onboarding -Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name Recognition Day To Day Focus on both the quantitative (Member Growth) and qualitative (Member Experience) goals of the Club.
Lead Member Experience Team in executing Membership Experience strategic plan.
Create a club life experience according to brand standards.
Ensuring a vibrant and connected member community.
Focus on At-Risk Members and increased retention practices.
Communicate to employees and Members consistently and concisely via all channels.
Execute all Member Events and Programs with member and committee feedback.
Onboard/New Member Connect Steps.
Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position.
Create storytelling and content-focused communications All The Other Stuff We Do Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal.
Act with integrity.
Conduct ourselves professionally and respectfully.
Communicate effectively.
Work well under pressure, coordinating multiple tasks at any given time.
Solve problems, utilizing all available resources including regional and corporate staff.
Work safely and ensure others are too.
Attend meetings as required or requested.
Understand service recovery procedures for Member/Guests.
Notify GM and/or department head(s) of Member/Guest complaints.
Rectify by practicing service recovery as soon as possible.
Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs.
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.
About You Undergraduate degree preferred.
Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation.
Experience of 2 - 4 Years in Hospitality, Customer Relations, or Marketing & Communications.
Prefer experience in one or more of the following:
sales, relationship management, food & beverage operations, customer service, membership associations, and/or fundraising.
Prior experience in leading a team or project to a successful outcome is preferred.
Advanced knowledge working with Microsoft Office Suite, including Word, Outlook, and Excel.
CRM/Jonas Job Type:
Full-time Pay:
$55,000.
00 - $60,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
Weekends as needed Work Location:
In person Located just outside Richmond, VA in Glen Allen, VA.
The Dominion Club is a Family -focused club with 18 holes of championship golf, an active Golf, Tennis and Social Calendar for the entire Family.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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