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Sr Fraud Detection Coordinator (USA)

Company Name:
Capital One
Title: Sr Fraud Detection Coordinator (USA)
Location: United States-Virginia-Glen Allen-Richmond-Knolls III (12038)
Job Number: 758637
Identifies fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers be protected from fraudulent activities on their account. Responsibilities: o Review fraud reports to analyze fraud losses and identity patterns and trends o Verify account activity and customer identity o Conduct investigations to determine validity of accounts o Identify and report trends to management Qualifications: Basic Qualifications: o High School Diploma, GED, equivalent certification, or military experience o 1 year experience performing case or phone work o Proficient in Microsoft Office Preferred Qualifications: o 3 years post-high school education or Associate Degree o 2 years experience performing case or phone work o 2 years experience in heavy customer contact environment At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status. Job: Operations

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