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Operations Production Coordinator

Company Name:
Capital One
Title: Operations Production Coordinator
Location: United States-Virginia-Glen Allen-Richmond-Knolls III (12038)
Job Number: 759312
Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation's top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. Capital One is seeking self-motivated individuals to join a fast growing company. The Operations Production Coordinator will be responsible for handling cardholders' disputes involving credit card charges on Capital One accounts. The disputes are required to be handled within predetermined time frames. Candidates with this knowledge will be able to determine correct avenues for resolving disputes for Capital One customers. In addition, the role includes completing necessary functions in several systems and making customer contact through both inbound and outbound phone channels. The ideal candidate will become extremely knowledgeable with Master Card and Visa chargeback regulations and reason codes. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One's culture provides an excellent work environment and many opportunities for professional growth. We encourage development by promoting our two main values of Excellence and Do the Right Thing! Responsibilities: - Perform necessary and routine research to resolve problems in assigned area - Track production and quality statistics to meet departmental goals - Escalate situations appropriately to management - Collaborate with department to execute daily processes and operations - Provide a world class experience for customers Qualifications: Basic Qualifications: - At least a High School Diploma, GED, equivalent certification, or Military experience - At least 1 year of customer service experience - At least 1 year of call center experience Preferred Qualifications: - Bachelors degree - Team Player - Excellent written and verbal communication skills - Strong attendance record - Great attention to detail occurrence disciplinary - Deadline oriented - Ability to retain and keep track of relevant information - Demonstrate ability to work independently and effectively in a changing environment - Flexible and quickly responds to meet changing business needs - Ability to quickly analyze and problem solve to complete a dispute investigation with an accurate resolution - Motivated, results driven, with a passion for enhancing the customers' experiences and the business - At least 2 years or more of customer service experience - Working knowledge of systems such as Tsys, Chordiant and Iris
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please.
Job: Call Center and Customer Service

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