Fraud Intake Coordinator

Company Name:
Capital One
Title: Fraud Intake Coordinator
Location: United States-Virginia-Glen Allen-Richmond-Knolls 4 (12021)
Job Number: 762186
Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation's top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don't just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers. Capital One has celebrated milestones, including: - Top-10 bank by deposits - 148 on the Fortune 500 - 1,000 bank branches - 2,200 ATM locations - More than 31,500 associates - 50 million customer accounts We're excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better. If you've been looking for a different kind of company then you've come to the right place. At Capital One, you'll find energized, positive people all working together to accomplish one goal - customer satisfaction. At one of the "100 Best Companies to Work For," you'll also see a flexible work environment where great benefits start on day one. With excellence and integrity at heart, you'll continue to grow and be challenged in the place you've been looking for all along. Join a team charged with ensuring the authenticity of customer data while serving customers with the utmost care. Our associates focus on doing the right thing with excellence as their north star. We are currently looking for dynamic, energetic, and detail focused associates to join Capital One as a Fraud Intake Coordinator. In this role, you will assist our customers by phone while investigating their account activity to assess risk as well as fraudulent activity that may be present. It is our department's goal to protect customers from credit card fraud, and our associates help do this through customer contact and verifying the legitimacy of certain transactions. Description:
Responsible for moderately complex research and analysis of account activity to assess levels of risk. Takes appropriate corrective action through customer contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. The goal is to help our customers be protected from fraudulent activities on their account. Responsibilities: o Investigates account activity to identify fraud o Verify account activity and customer identity o Properly track and store claim information o Take necessary steps to resolve discrepancies and close claim in the system
o Provide each customer with exceptional service
o Perform in a call center environment and interact with customers by phone. Qualifications: Basic Qualifications: - High School Diploma, GED or Equivalent Certification or Military Experience - At least 2 years of customer service experience Preferred Qualifications: - 2 years post-high school education or Associate Degree - 2 years' experience performing case or phone work - 2 years' experience in heavy customer contact environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status. Job: Call Center and Customer Service

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