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On Line CSR 1 (Start Date 4\13\20)

Job Title:
On-Line CSR 1 - (Start Date 4/13/20Job ID Number:
5086349Schedule Type:
Reg-TimeWork Hours:
40Location:
Glen Allen,VAQualifications:
There's nothing entry-level about it 'You've got the passion.
You've got the skills.
Now you just need the right opportunity.
At Wells Fargo, you'll have the chance to join a team of smart and talented people who share the same values.
' IMPORTANT NOTE:
Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile.
Initial contact will be made via e-mail.
Please check your e-mail regularly for updates.
Based on the volume of applications received, this job posting may be removed prior to the indicated close date.
If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
Currently hiring for training class starting on Monday, April 13th, 2015.
Training hours are 8:
00AM 4:
30PM Monday-Friday for 5 weeks (Must be available to attend entire paid training class).
Current schedules being offered after training are:
9:
30AM 6:
00PM with one day off during the week and weekend 10:
00PM 6:
30AM with one day off during the week and weekend Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salary Range - $13.
18/hr.
- $13.
93/hr.
DOE plus eligible to participate in the WFCC Service Incentive Plan Our next big investment is in you! Wells Fargo offers:
A broad array of medical, dental, and vision plans Paid Time Off 401 (k) and Stock Purchase Plans Discounts and Savings on Wells Fargo financial products, home mortgages and services Tuition Reimbursement Wellness Benefits Commuter Benefits An online customer service representative (CSR) will engage every customer by phone with information and suggestions for new financial products or services and are focused on satisfying all of Wells Fargo's customers' financial needs.
They achieve 100% of their goals for daily core solutions.
Sales goals are also measured by the quality of sales offered to customers and include consistently meeting all compliance, regulations and identification guidelines.
Successful CSRs will have the drive to achieve the highest level of performance without sacrificing customer service.
Much of the job is responding to inbound phone calls.
High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo including:
Certificates of Deposits, savings, checking, and other types of accounts, as well as insurance offerings.
We provide our CSRs with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the CSRs career growth.
Our successful CSRs demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history.
They also demonstrate strong listening, written and verbal communication skills.
They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our CSRs play a critical role in our customers' lives; therefore, predictable and reliable attendance is an essential function of the position.
6+ months customer service and sales experience.
Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues; demonstrated ability to effectively communicate verbally and in writing; basic knowledge of banking products and services; basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Proven record of achieving aggressive sales goals Knowledge of financial products and services

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